xMatters Integrates with Stackdriver
January 29, 2019

xMatters has integrated with Stackdriver, Google Cloud’s comprehensive monitoring solution for services, containers, applications, and infrastructure.

This is a one-two punch approach to incident management that combines Stackdriver’s end-to-end visibility across the entire stack with xMatters’ intelligently automated collaboration platform.

“Stackdriver has been expanding rapidly to provide end-to-end observability across infrastructure, services, and applications. By increasing coverage to include other clouds as well as on-premise environments, Google is making enterprise adoption easier than ever. And now with the new xMatters integration, these critical signals can automatically propel workflows toward even faster remedial action via targeted, context-driven communications,” said Abbas Haider Ali, CTO at xMatters. “For our joint customers, this integration means that all key information and alerts from Stackdriver can be easily moved between it and the hundreds of other operations and support tools already integrated with xMatters.”

When events tracked by Stackdriver meet predetermined criteria, xMatters automatically relays critical insight data to the correct people and systems to help coordinate and resolve incidents faster. By leveraging on-call schedules and rotations, escalation rules, and individual user device preferences, xMatters quickly engages the correct on-call resources with customizable response and collaboration options for initiating action.

In addition, xMatters automates handoffs across the entire DevOps toolchain, transferring key Stackdriver alert data throughout the entire organization’s systems to drive workflows forward to resolution. This includes automatically embedding Stackdriver insights into notifications, collaboration invitations, and service management tickets, inviting people from across multiple teams to conference calls or chat rooms (via Slack, HipChat, or Hubot) with context from Stackdriver, and logging all of this activity back into the service management ticket. In short, everything is designed to equip resolution teams with all the data and context needed to take immediate action and resolve issues.

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