DEVOPSdigest

Pegasystems introduced Pega Agentic Process Fabric™, a service that orchestrates all AI agents and systems across an open agentic network for more reliable and accurate automation.

By extending the Pega Process Fabric® architecture, Pega Agentic Process Fabric enables agents, apps, systems, and data to work together to complete tasks predictably and dependably through trusted workflows.

Pega Agentic Process Fabric enables enterprises to build more effective agents that can automate end-to-end customer journeys. This powerful new service intelligently registers AI agents, workflows, and data across Pega applications and third-party IT systems – all of which are immediately available on the Fabric. By connecting any agent to this library of assets, Pega allows businesses to provide more comprehensive self-service while enabling employees to work more efficiently across the enterprise.

Pega helps ensure agent reliability by infusing the right type of AI at the right time. Its solutions uniquely separate creative AI reasoning during workflow ideation at design time from the semantic AI execution at run time when agents find and follow approved workflows. Most agentic solutions shortsightedly deploy AI reasoning at run time, which introduces unnecessary risk and unpredictability during mission-critical moments. Pega’s AI approach – driven by Pega Blueprint™ design agents – creates optimized workflows that can be conversationally leveraged by agents, giving enterprises the confidence to deploy them at scale. And Pega does all of this without any complex integrations or free-text prompt engineering, which not only slows implementation, but presents even more runtime unpredictability.

Pega Agentic Process Fabric unlocks AI agents across the enterprise through:

- Seamless agentic experiences: Pega Agentic Process Fabric analyzes its library of discoverable agents, workflows, and data across systems, enlisting the most appropriate one for the job. It can leverage Pega Blueprint to design new workflows on the fly where automation doesn’t yet exist – all with human governance built in. Users engage with these agents on their preferred channels, such as chatbots, email, voice, and more.

- Enterprise-grade reliability: Pega Agentic Process Fabric builds on Pega Predictable AI™ Agents to uniquely combine workflow reliability with AI reasoning creativity. When the Fabric invokes a workflow, Pega Predictable AI Agents converse with users while guided by structured workflows to maintain compliance with rules, regulations, and standards.

- Open connectivity: Pega supports emerging agent interoperability standards including Model Context Protocol (MCP) and Agent-to-Agent (A2A). This allows Pega Agentic Process Fabric to orchestrate agents together across multiple applications and platforms to deliver better customer and employee experiences in any channel.

- Complete control: Built on Pega’s trusted workflow automation foundation, every agent includes enterprise-grade security controls to prevent misuse. This helps ensure the right people engage with the right agents while also regulating agent-to-agent interactions. Organizations can monitor each agent’s actions step by step, with a full audit trail for reporting and compliance to optimize agentic strategies against business goals.

This launch brings Pega’s differentiated AI agent strategy together. The story begins with Pega Blueprint, the industry’s first workflow and decisioning design agents that create optimized business processes and customer engagement strategies. These app workflows can then be instantly transformed into Pega Predictable AI Agents through the Pega Agent Experience™ API. Rooted in trusted workflows, these apps-turned-agents perform more reliably without going off the rails. When added to Pega Agentic Process Fabric, agents work together across all enterprise applications to understand user intent, orchestrate with other agents, and deliver the consistent outcomes people should expect.

Pega Agentic Process Fabric will be available in Q3 2025 with the launch of the latest Pega Infinity™ suite. Several parts of the Fabric are available now, including Pega Blueprint, which has generated thousands of workflows for clients and can be used with a free Pega user ID.