Datadog Launches Incident Management
August 11, 2020

Datadog announced the launch of Incident Management.

This new product streamlines on-call response workflows for DevOps teams by unifying alerting data, documentation, and collaboration in a centralized pane of glass. Accessing this disparate information from a single location saves DevOps and security teams significant time while they troubleshoot issues and outages.

Datadog Incident Management brings data, documentation, and collaboration together in a single location which all engineers and security team members can jointly work from. This vastly reduces the time needed to repeatedly query multiple systems for data, as well as the time to “onboard” a new team member coming in to help.

“Managing incidents across disparate tools for alerting, communicating, tracking, and investigating makes it difficult to both solve a problem while it’s happening and conduct a post-mortem to prevent it from happening again,” said Marc Weisman, VP, Product at Datadog. “With these new Incident Management features now available alongside our powerful tools for alerting, monitoring, and collaboration, Datadog customers can manage and resolve incidents in a single, unified platform, saving time when it matters.”

Datadog Incident Management will help teams manage and respond to incidents by allowing users to collect issue signals from across Datadog data sources and declare incidents directly from anomalous graphs or alerts. Incident responders will then be able to document a timeline of each incident and record incident follow-up tasks. The collaboration and data for each incident will be saved in an incident history for post-mortem review and analysis.

Additionally, Datadog is releasing the following capabilities to support the Incident Management workflow:

- Mobile App: An Android and iOS application for interacting with Datadog monitors, dashboards, etc, on the go, now generally available.

- ChatBot: A chat integration with Slack for managing incidents and accessing Datadog data in chat-workflows.

- Collaborative Notebooks: Improvements to Datadog Notebooks for real-time collaboration, including presence detection and live updates without refresh.

Datadog Incident Management is now available in beta within the Datadog platform.

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