Pega GenAI Coach Released
May 20, 2024

Pegasystems introduced Pega GenAI™ Coach, a generative AI-powered mentor for Pega solutions that proactively advises users to help them achieve optimal outcomes.

Leveraging an organization’s own best practices for sales, service, and operations, Coach quickly analyzes a user’s work and relevant data in context to intelligently guide them toward better and faster results.

While generative AI solutions can help overwhelmed employees perform tasks, most solutions are disconnected from the underlying workflows. This burdens users to seek guidance and determine the perfect prompt to get answers. Instead, Pega GenAI Coach directly integrates into workflows and acts as an always-on mentor within Pega solutions. It analyzes work and guides users with salient advice to overcome roadblocks. Managers can use Coach to quickly get up to speed on their team’s work and surface insights into their team’s performance.

Coaches can be easily configured to ensure each Coach is tailored to an organization’s objectives and their employees’ specific needs. This helps users to achieve objectives such as:

- Optimize sales team performance: Coach analyzes existing opportunity, lead, contact, and interaction data within Pega Sales Automation™ and offers suggestions to help overcome barriers in moving deals forward. Sales leadership can easily input industry knowledge and their own best practices directly into Coach, helping ensure their teams are getting industry and business-specific advice to provide prospects and clients a better sales experience.

- Improve back-office operations: Coach helps ensure back-office case workers can better complete complex work by providing personalized instructions that leverage an understanding of procedural information, regulatory requirements, and case data, keeping everything running smoothly.

- Quickly resolve healthcare claims: Coach can help case workers by quickly analyzing and summarizing a customer’s claim, plan, and history to surface answers for customer inquiries, while also providing guidance on the best path to resolution if further steps are required.

Built on the Pega GenAI™ architecture, Coach handles complex workflows with auditability, security, and guardrails appropriate for the enterprise. Its seamless integration with Pega AI capabilities allows enterprises to leverage a broad spectrum of AI. For example, Coach can use statistical predictions from Pega Process AI to suggest ways to avoid fines related to missed deadlines. Coach will also access information synthesized by Pega GenAI™ Knowledge Buddy to bring relevant enterprise knowledge directly to users as they work on cases.

Pega GenAI Coach is the latest generative AI capability in the newest edition of the Pega Infinity™ portfolio of products, which was also announced today and is now available.

Share this

Industry News

June 12, 2024

GitLab announced the public beta of expanded integrations with Google Cloud that will help developers work more effectively, quickly, and productively.

June 12, 2024

Pulumi announced Pulumi Copilot, AI for general cloud infrastructure management.

June 12, 2024

Harness completed the acquisition of Split Software, a feature management and experimentation provider, effective June 11, 2024.

June 12, 2024

Amplitude announced six new and expanded integrations that make it easier for businesses to understand customer behavior and build better experiences.

June 11, 2024

Check Point® Software Technologies Ltd. announced CloudGuard WAF-as-a-Service (WAFaaS) — an automated, AI-powered, web application firewall, that offers organizations a fully managed solution to prevent cyber threats and protect web applications from unauthorized access and data breaches.

June 11, 2024

Pegasystems announced an expansion of its Pega GenAI™ capabilities to connect to Amazon Web Services (AWS) and Google Cloud’s Large Language Models (LLMs).

June 11, 2024

Mirantis announced k0smotron 1.0 – delivering production-grade Kubernetes cluster management with efficiency and flexibility.

June 10, 2024

Pegasystems introduced a set of new enhancements and an improved user interface for Pega GenAI Blueprint™ – the app design-as-a-service tool that empowers organizations to reimagine their mission-critical workflows.

June 10, 2024

Sonar announced the expansion of its collaboration with Amazon Web Services (AWS) to help enterprises achieve high-quality code that is clean.

June 10, 2024

Mend.io announced the launch of Mend AI, a new tool designed to identify, track, and secure AI models and AI-generated code.

June 06, 2024

Mirantis announced a collaboration with Pure Storage®, enabling customers to use Mirantis Kubernetes Engine (MKE) with the Portworx® container data management platform to automate, protect, and unify modern data and applications at enterprise scale – reducing deployment time by up to 50%.

June 06, 2024

Writer announced Writer AI Studio, a suite of new development tools that make it fast and easy for business users and developers to reinvent workflows with generative AI.

June 06, 2024

Dataloop announced its integration with NVIDIA NIM inference microservices.

June 05, 2024

Digital.ai announced the launch of Erawan, the next iteration of its open, AI-powered DevSecOps platform.

June 05, 2024

Tricentis announced new integrations and AI capabilities that help support customer adoption of SAP S/4HANA Cloud.