Establishing Metrics in Your Quality Engineering Approach
May 06, 2020

Akshaya Choudhary
Cigniti Technologies

The long winding journey of digital technologies is punctuated by the scare of cybercrime. These have sent alarm bells ringing among businesses with people brainstorming to find a way to address the threat. The aim is to stem the tide of cybercriminals attacking the systems and ensure the sustainability of applications. This has brought into sharp focus the role of QA and test automation in consonance with advanced technologies like AI in the SDLC.

The thrust is to identify and fix resident vulnerabilities and glitches before they are exploited by cybercriminals. Enterprises are looking at a quality engineering approach to prevent glitches from slipping into the coding process. The ultimate objective is to deliver glitch-free products to the customers in short turnarounds. Further, the products are updated continuously to meet criteria like changing market dynamics and customer preferences. To ensure the quality of products remains top-notch at every step of the way, the QE services should establish robust quality metrics.

What Are Quality Metrics and How Are They of Help?

Each software has components that deliver specific outcomes. During QA and testing, these outcomes are validated based on the quality metrics. These ensure the software meets the acceptable levels of user expectations. The various components of software should perform as expected, individually and in an integrated way to meet customer demand. A robust quality engineering approach helps determine the quality metrics for validation. These constituents ensure if the software delivers on parameters like scalability, quality, throughput, speed, responsiveness, and security, among others.

How Can Software QE Services Be of Help?

The software should pass the rubric of accessibility, performance, functionality, and security while ensuring these are underpinned on conducting a rigorous quality testing exercise. Quality engineering aims at designing and developing a product that meets, or better, exceeds the expectations of the end-customer. In any digital quality engineering process, the experts not only aim at enhancing the product quality and streamlining the value chain but also reducing the cost. QE services heed the voice of the customer and incorporate the same into the design architecture. These ensure quality to be built into the design architecture while eliminating any waste or glitch.

QE engineers work towards establishing a strong quality management system in the organization. They work towards creating a quality culture where the focus is on maintaining the quality of the product even if it is about resolving an issue. The focus is to create a value chain where the day-to-day quality issues do not crop up. This is done by analyzing data and deriving holistic and dependable organizational insights from it. Further, such insights help processes and functions to be aligned with the objectives of the organization as well as the established quality procedures.

Quality Metrics and Software Quality Engineering Services

In the changing milieu of digital transformation, enterprises need to deliver a string of outcomes - quality products, faster time-to-market, and superior user experiences. These are willy-nilly making the job of quality testers a challenging one. This is because they have to ensure the product works seamlessly across the digital spectrum comprising devices, operating platforms, browsers, and networks. Quality engineering services do not stop at testing the software quality but enhancing it across the value chain. This means the software is consistently tested for various quality metrics.

Quality Metrics Fostering Quality Across the Value Chain

The fast-changing dynamics of the digital ecosystem demands the development and delivery of a quality application in quick turnarounds and lower costs. This calls for the incorporation of new technologies, methodologies, and tools, which can be overseen and taken to their logical conclusion by quality engineering services. And quality metrics help in validating the quality of products across the build-test-and-deliver pipeline.

How Does User Feedback Matter?

When the aim of developing a product is to meet customer expectations, it makes sense to obtain the user feedback. This can be achieved through market survey, reviews and ratings, or feedback of customers. The quality metrics help in verifying if the customer experience is in tune with the expectations.


Enterprises need to adapt to meet the ever-changing customer preferences and market dynamics. In doing so, they need to keep a hawk-eye on the quality control mechanism to test whether it is delivering as per the established quality metrics. A robust quality engineering approach will fine-tune the QA process and ensure it remains aligned to the organization’s objectives and customers’ expectations.

Akshaya Choudhary is Content Marketer at Cigniti Technologies, an Independent Software Testing company
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