Disconnect Between CEOs and Software Testers is Approaching a Tipping Point
August 17, 2022

Christian Brink Frederiksen

There has long been a significant disconnect between CEOs and testers regarding the sufficiency of software testing prior to its release. A new report from Leapwork, in collaboration with market-research firm Censuswide, surveyed approximately 500 CEOs and software testers to determine current attitudes towards, and perceptions of, software testing within large organizations.

The study found that 85% of US CEOs could be leaving their businesses open to reputational and financial risks by releasing insufficiently tested software. Moreover, the majority of software testers (79%) claim that up to 40% of software goes to market without enough testing.

Feeling the Pain

A culture of "speed over stability" has greatly influenced this alarming software trend. Aware of the risks of inadequate software testing before release, chief executives and testers alike cite faster development cycles, a lack of skilled developers and professional development, as well as the reliance on manual testing, as primary reasons why software is released without adequate testing.

The report's key findings highlight how these pain points impact an organization's operational efficiency:

■ Nearly 4 in 10 CEOs (39%) cite "reliance on manual testing" as the primary reason for insufficient pre-launch testing.

■ Less than half (43%) of software testing utilizes some element of automation, whether it be an automation tool or a combination of manual and automated testing.

■ A lack of skilled developers indicates a digital skill disparity within companies trying to hire the right talent to manage test automation. ​​As more companies transition from manual testing to automation to meet the testing requirements of increasingly complex software, they're struggling to find testers with the right digital skills to oversee the process.

■ More than a third of CEOs attribute "underinvestment in testing personnel including continuous professional development" as the reason software isn't being tested properly, which indicates a lack of professional development.

Testing the Limits

Despite the majority of testers expressing concern that insufficiently tested software is going to market, the overwhelming majority of CEOs (94%) say they're confident their software is tested regularly. Although CEOs understand the consequences of releasing software that hasn't been tested properly, a surprising number (85%) still believe it's acceptable to issue it and prefer to rely on patch testing afterwards to fix any problems. This approach leaves room for risk and loss of revenue.

The current internal discrepancy between executive officers and software testers sets a dangerous precedent. In a volatile market, there's mounting global pressure for companies to meet digital transformation goals and businesses across sectors are cutting corners. Under this pressure, business across sectors — banking and financial services, healthcare, telecoms, manufacturing, retail, logistics and transportation — are taking unnecessary risks with vulnerable software.

As a result, more than half (52%) of testers spend 5-10 days patch testing software post-release. Time spent patch testing software after it has launched and is publicly available not only impacts the business' bottom line, it also erodes public confidence in its product.

Reputations on the Line

Consumers are more tapped into corporate operations, business practices and data collection than ever before. Software failures and outages make news, and more than three-quarters of CEOs acknowledge that this has harmed their company's reputation in the last five years.

On its current trajectory, more and more companies will have to grapple with software malfunctions that cost them significant financial loss and reputational damage. In order to avoid unnecessary vulnerabilities going forward, enterprises must usher in no-code test automation systems that don't require coding skills in order to free up their highly-skilled teams to focus on the higher priority tasks.

A New Approach

This will require a new organizational approach to software testing, but it's imperative that CEOs and developer teams be more in sync.

The survey data highlights the issues with the current disparity between the two stakeholder groups with regards to their software development perspectives. Addressing this crack in their software foundation now positions companies across industries to successfully navigate digitization at scale.

Simply put, in an uncertain economic climate, losing up to 10 business days to develop patches for publicly available software is not in any company's best interest.

Christian Brink Frederiksen is CEO of Leapwork
Share this

Industry News

February 02, 2023

Red Hat announced a multi-stage alliance to offer customers a greater choice of operating systems to run on Oracle Cloud Infrastructure (OCI).

February 02, 2023

Snow Software announced a new global partner program designed to enable partners to support customers as they face complex market challenges around managing cost and mitigating risk, while delivering value more efficiently and effectively with Snow.

February 02, 2023

Contrast Security announced the launch of its new partner program, the Security Innovation Alliance (SIA), which is a global ecosystem of system integrators (SIs), cloud, channel and technology alliances.

February 01, 2023

Red Hat introduced new security and compliance capabilities for the Red Hat OpenShift enterprise Kubernetes platform.

February 01, 2023

Jetpack.io formally launched with Devbox Cloud, a managed service offering for Devbox.

February 01, 2023

Jellyfish launched Life Cycle Explorer, a new solution that identifies bottlenecks in the life cycle of engineering work to help teams adapt workflow processes and more effectively deliver value to customers.

January 31, 2023

Ably announced the Ably Terraform provider.

January 31, 2023

Checkmarx announced the immediate availability of Supply Chain Threat Intelligence, which delivers detailed threat intelligence on hundreds of thousands of malicious packages, contributor reputation, malicious behavior and more.

January 31, 2023

Qualys announced its new GovCloud platform along with the achievement of FedRAMP Ready status at the High impact level, from the Federal Risk and Authorization Management Program (FedRAMP).

January 30, 2023

F5 announced the general availability of F5 NGINXaaS for Azure, an integrated solution co-developed by F5 and Microsoft that empowers enterprises to deliver secure, high-performance applications in the cloud.

January 30, 2023

Tenable announced Tenable Ventures, a corporate investment program.

January 26, 2023

Ubuntu Pro, Canonical’s comprehensive subscription for secure open source and compliance, is now generally available.

January 26, 2023

Mirantis, freeing developers to create their most valuable code, today announced that it has acquired the Santa Clara, California-based Shipa to add automated application discovery, operations, security, and observability to the Lens Kubernetes Platform.

January 25, 2023

SmartBear has integrated the powerful contract testing capabilities of PactFlow with SwaggerHub.

January 25, 2023

Venafi introduced TLS Protect for Kubernetes.