Digital Transformation Blocked by Disconnect Between Business and IT
September 13, 2017

Ronit Eliav
Panaya

IT-Business convergence is needed to deliver continuous change, but many of the current tools add complexity and fail to merge the two, according to the Panaya 2017 State of Functional Testing Report.

Panaya commissioned Spiceworks to survey 154 IT testing decision-makers in the US and the UK, in order to gain insights regarding current practices, trends, challenges and perceptions of business process testing.

According to the survey, the majority (53 percent) of testing leaders believe that making their organizations more agile is critical to defining their testing methodology and two out of three testing leaders surveyed stated that QA and testing are highly important to their organization's overall strategy. Yet the lack of visibility into testing processes and reliable production data is creating a disconnect between IT and the business that is challenging IT's ability to keep up with rapidly changing requirements.


The survey shows that testers' key performance indicators (KPIs) have shifted with "Understanding Business Requirements" seen as most critical to defining test methodology, followed closely by "Improving the Customer Experience" by reducing the amount of software defects. This trend is expected to intensify in the future, as over one third of testing leaders believe that business domain expertise will become a requirement for testers with the growing effects of agile and continuous delivery.

Despite the importance of understanding the business domain, there are gaps in IT organizations' readiness for continuous delivery, as almost half (47 percent) of IT leaders surveyed believe that their tests do not accurately reflect real-life production scenarios. In fact, creating testing scenarios that accurately reflect business processes is currently the top test planning challenge.

The survey findings further demonstrate that while testing decisions and processes are driven by the understanding of business requirements to improve customer experience, 40 percent of respondents claim to be challenged by the lack of business oriented testing reports. In fact, when asked about their top test execution challenges, most testing leaders reported tools that are unfriendly to non-technical testers and require intensive training are hindering successful completion of functional testing.

To make up for lack of preparedness, testers often overtest resulting in wasted resources and unnecessary project delays. Close to one third of testers admit to always testing more than needed to ensure quality.

Dissatisfaction with current solutions and the need for better alternatives can account for the low percentage of organizations (12 percent) relying solely on existing centralized testing solutions, in contrast with the percentage (42 percent) of organizations who have purchased these solutions.

These results are consistent with Gartner's assessment with the state of test automation tools. According to the Gartner Magic Quadrant for Software Test Automation, “There is a growing number of vendors in the test automation market as technology evolves (cloud, mobile, Internet of Things [IoT]), practices change (agile, lean, DevOps) and business moves to utilize technology as part of a digital business disruption to the market. These create opportunities for new and small vendors and new offerings to automate different layers of the release pipeline. Many solutions currently don't meet the criteria of this evaluation."
Gartner, Magic Quadrant for Software Test Automation, 15 November 2016

Ronit Eliav is Director of Product Marketing at Panaya
Share this

Industry News

October 06, 2022

Platform.sh announced it has partnered with MongoDB.

October 06, 2022

Veracode announced the enhancement of its Continuous Software Security Platform to include container security.

This early access program for Veracode Container Security is now underway for existing customers.

The new Veracode Container Security offering, designed to meet the needs of cloud-native software engineering teams, addresses vulnerability scanning, secure configuration, and secrets management requirements for container images.

October 06, 2022

Mirantis announced that Mirantis Container Runtime – latest generation of the Docker Enterprise Engine, the secure container runtime that forms the foundation of Mirantis Container Cloud and Mirantis Kubernetes Engine and is used at the heart of many other Kubernetes deployments – is now available in the Microsoft Azure Marketplace.

October 05, 2022

Perforce Software announced enhanced support for automated testing with the release of Helix ALM 2022.2.

October 05, 2022

Parasoft announced the latest releases of its API and microservices testing tools, including SOAtest, Virtualize, CTP, and Selenic.

October 05, 2022

Vaadin announced the release of four Acceleration Kits designed to make it faster and easier to build and modernize Java applications for enterprise use.

October 04, 2022

Pegasystems announced the latest release of Robot Studio, the robotic process automation (RPA) low-code authoring environment for Pega's intelligent automation platform.

October 04, 2022

EvolveWare announced the Agile Business Rules Extraction (Agile BRE) solution on its Intellisys platform.

October 04, 2022

Mabl announced new features that empower quality professionals to easily validate APIs as part of their integrated end-to-end tests.

October 03, 2022

Spectro Cloud announced a major new release of its Palette Edge platform.

October 03, 2022

Arcion announced agentless change data capture (CDC) for all of its supported databases and applications.

September 29, 2022

CloudBees announced the acquisition of ReleaseIQ to expand the company’s DevSecOps capabilities, empowering customers with a low-code, end-to-end release orchestration and visibility solution.

September 29, 2022

SmartBear continues expanding its commitment to the Atlassian Marketplace, adding Bugsnag for Jira and SwaggerHub Integration for Confluence.

Bugsnag developers monitoring application stability and documenting in Jira no longer need to interrupt their workflow to access the app. Developers working in SwaggerHub can use the macro to push API definitions and changes directly to other teams and business stakeholders that work within Confluence. By increasing the presence of SmartBear tools on the Atlassian Marketplace, the company continues meeting developers where they are.

September 29, 2022

Ox Security exited stealth today with $34M in funding led by Evolution Equity Partners, Team8, and M12, Microsoft's venture fund, with participation from Rain Capital.

September 29, 2022

cnvrg.io announced that the new Intel Developer Cloud is now available via the cnvrg.io Metacloud platform, providing a fully integrated software and hardware solution.