xMatters Releases New Integration Platform
February 23, 2016

xMatters announced the release of its integration platform – enhanced connectivity technology designed to help enterprises overcome key hurdles in DevOps adoption.

“IT support and service management tools are largely automated today for maximum efficiency, but ultimately people must be involved to move processes forward. Enterprises need to integrate real human activity into the service management and DevOps processes to continue to gain agility. To do that effectively, it makes sense to connect — in context — to systems that run these processes where people spend their time interacting. Using xMatters’ DevOps approach to integrate these systems with an intelligent communication platform will enable enterprises to achieve their business goals — by meeting SLAs and better time to value in deployments,” said Daniel Conde, Analyst at Enterprise Strategy Group.

xMatters’ cloud platform accelerates business processes through intelligent communication. The technology pinpoints and proactively alerts the individuals, teams and external service providers required to work together to quickly manage any business scenario along with resolving incidents, such as service disruptions and technical issues that interrupt the flow of day-to-day operations.

Enterprises have long faced challenges in embracing DevOps – which Gartner defines as “a change in IT culture, focusing on rapid IT service delivery through the adoption of agile, lean practices in the context of a system-oriented approach” – because the agility of modern systems conflicts with the strict compliance, stability and reliability requirements of legacy systems.

Successful DevOps requires a wide range of stakeholders to efficiently communicate, collaborate and stay aligned with the business so they can build, test and release new software more rapidly, frequently and reliably. When companies engage in high-velocity software release cycles, it’s easy for key information to slip through the cracks or not get communicated to the right individuals, putting software delivery times or quality standards at risk.

“Intelligent communications is an essential part of an Enterprise DevOps toolset,” said Doug Peete, SVP of Product Management at xMatters. “As IT organizations embrace DevOps initiatives, they need to empower both technical and business constituents to drive key processes forward. As the leader in intelligent communications for the enterprise, xMatters is in a unique position to enable DevOps initiatives while still supporting the specific business needs of ITSM and major incident management.”

The xMatters Integration Platform connects modern and legacy systems and business processes to fundamentally alter the way development and operations teams work together in a DevOps environment. By doing so, standard IT service management processes can be managed in conjunction with DevOps processes.

The new technology operationalizes, contextualizes and automates communications within key DevOps processes to drive personalized communication at scale so individuals and teams can collaborate effectively and efficiently.

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