xMatters Integrates with Atlassian JIRA Service Desk
January 11, 2017

xMatters announced its integration with JIRA Service Desk from Atlassian.

This integration automates communications between IT and customer support teams with the correct on-call resources to resolve issues rapidly.

The xMatters platform accelerates business processes through intelligent communication and smart automation. JIRA Service Desk helps IT and customer support teams respond to incidents and support requests to provide better support experiences. The xMatters-JIRA Service Desk integration delivers capabilities that eliminate the need for manual and time-wasting tasks for IT and customer support teams in resolving customer issues. This includes rapid, automated communication with the correct on-call resources, such as initiating a conference bridge with relevant, targeted team members or automatically assigning the relevant JIRA Service Desk ticket to the responding user.

"The xMatters integration with Atlassian allows IT teams to quickly identify and notify the correct on-call resources to resolve an issue - on any device and at any time," said Abbas Haider Ali, CTO of xMatters. "We're empowering teams to be proactive rather than reactive, and resolve issues as soon as they arise. As an added bonus, we automatically log all activities and responses for each issue and record them to the JIRA Service Desk ticket."

"With JIRA Service Desk, our goal has always been to empower the team to provide the best support possible," said Sid Suri, Head of IT Market Strategy at Atlassian. "With this xMatters integration, JIRA Service Desk's customer-friendly portal, flexible workflows, and collaborative capabilities have been further enhanced with intelligent alerting and automation. It's a truly frictionless approach to delivering support."

xMatters is now available in the Atlassian Marketplace.

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