xMatters Integrates with Atlassian Jira Ops
September 06, 2018

xMatters has partnered with Atlassian in the launch of a new product, Jira Ops, which creates a central hub to help IT teams respond to, resolve, and learn from incidents more efficiently.

“While issues during the software delivery cycle are inevitable, there’s absolutely no reason organizations can’t strive towards an always-on, always-available level of service,” said Abbas Haider Ali, CTO at xMatters. “Teams that manage incidents effectively and efficiently will retain more customers and hone a better competitive edge in a software-driven world. With the integration from xMatters, Jira Ops helps make that accelerated resolution possible.”

xMatters integrates with Jira Ops and enhances collaboration by relaying relevant data between key systems while engaging the right people to proactively resolve issues. Specifically, the integration allows an xMatters alert to drive the issue resolution process forward within Jira Ops. When an alert is triggered in xMatters, users can easily create an incident in Jira Ops.

To enhance real-time visibility and archive valuable information as the incident is being fixed, xMatters can automatically share information such as the source of incident, time of incident, and impacted services on the Jira Ops incident timeline, which serves as the single source of truth for the most important information related to the specific incident.

“Dealing with incidents across multiple teams and products can create a stressful environment, especially considering that teams often waste too much time switching between different tools and systems,” said Bryant Lee, Head of Partnerships & Integrations at Atlassian. “We’re excited to introduce Jira Ops, which integrates with xMatters for incident management, Slack for real-time incident chat, and Statuspage for stakeholder communication to help organizations solve incidents faster while creating repeatable processes for response, resolution, and follow up.”

Stakeholders who want even more detailed information about the monitoring systems that detected the issue can still view this information from within xMatters.

Share this

Industry News

March 28, 2024

Check Point® Software Technologies Ltd. announced a collaboration with Microsoft that utilizes the Microsoft Azure OpenAI Service to enhance Check Point Infinity AI Copilot, marking a significant advancement in cyber security AI applications.

March 28, 2024

ArmorCode announced ArmorCode Risk Prioritization, providing a 3D scoring approach for managing application security risks.

March 28, 2024

AppViewX and Fortanix announced a partnership to offer cloud-delivered secure digital identity management and code signing.

March 27, 2024

WaveMaker has updated its platform in response to customer demand for more sophisticated API and code management tools.

March 27, 2024

Vercara announced the launch of UltraAPI™, a product suite that protects APIs and web applications from malicious bots and fraudulent activity while ensuring regulatory compliance.

March 27, 2024

Legit Security announced the launch of its standalone enterprise secrets scanning product, which can detect, remediate, and prevent secrets exposure across the software development pipeline.

March 26, 2024

Progress announced a strategic partnership with Veeam® Software, the #1 leader by market share in Data Protection and Ransomware Recovery, to provide customers with an enterprise-ready cyber defense solution that strengthens the security of their business-critical data.

March 26, 2024

GitGuardian released its Software Composition Analysis (SCA) module.

March 26, 2024

DataStax announced a milestone in its journey to simplify enterprise retrieval-augmented generation (RAG) for developers by integrating with Microsoft Semantic Kernel.

March 25, 2024

Check Point® Software Technologies Ltd. is collaborating with NVIDIA to enhance the security of AI cloud infrastructure. Integrating NVIDIA BlueField DPUs, which feature a broad range of purpose-built, innovative security capabilities, the new Check Point AI Cloud Protect solution will help prevent threats at both the network and host levels.

March 25, 2024

Sentry announced the release of Autofix, an AI-powered feature to debug and fix code in minutes, saving important time and resources.

March 25, 2024

Apiiro announced a product integration and partnership with Secure Code Warrior, the agile developer security training platform, to extend its ASPM technology and processes to the people layer.

March 21, 2024

Progress announced that Progress® Semaphore™, its metadata management and semantic AI platform, was named a Champion in SoftwareReviews’ 2024 Metadata Management Emotional Footprint Awards.

March 21, 2024

The Cloud Native Computing Foundation® (CNCF®) has partnered with Udemy, an online skills marketplace and learning platform.

March 21, 2024

GitLab has acquired Oxeye, the provider of a cloud-native application security and risk management solution.