Salesforce introduced a new Automation Everywhere Bundle to accelerate end-to-end workflow orchestration, automate across any system, and embed data and AI-driven workflows anywhere.
xMatters has partnered with Atlassian in the launch of a new product, Jira Ops, which creates a central hub to help IT teams respond to, resolve, and learn from incidents more efficiently.
“While issues during the software delivery cycle are inevitable, there’s absolutely no reason organizations can’t strive towards an always-on, always-available level of service,” said Abbas Haider Ali, CTO at xMatters. “Teams that manage incidents effectively and efficiently will retain more customers and hone a better competitive edge in a software-driven world. With the integration from xMatters, Jira Ops helps make that accelerated resolution possible.”
xMatters integrates with Jira Ops and enhances collaboration by relaying relevant data between key systems while engaging the right people to proactively resolve issues. Specifically, the integration allows an xMatters alert to drive the issue resolution process forward within Jira Ops. When an alert is triggered in xMatters, users can easily create an incident in Jira Ops.
To enhance real-time visibility and archive valuable information as the incident is being fixed, xMatters can automatically share information such as the source of incident, time of incident, and impacted services on the Jira Ops incident timeline, which serves as the single source of truth for the most important information related to the specific incident.
“Dealing with incidents across multiple teams and products can create a stressful environment, especially considering that teams often waste too much time switching between different tools and systems,” said Bryant Lee, Head of Partnerships & Integrations at Atlassian. “We’re excited to introduce Jira Ops, which integrates with xMatters for incident management, Slack for real-time incident chat, and Statuspage for stakeholder communication to help organizations solve incidents faster while creating repeatable processes for response, resolution, and follow up.”
Stakeholders who want even more detailed information about the monitoring systems that detected the issue can still view this information from within xMatters.