SmartBear announced a new version of its API design and documentation tool, SwaggerHub, integrating Stoplight’s API open source tools.
VictorOps announced the successful implementation of Live Call Routing, a new feature for critical incident management.
Live Call Routing is built using Twilio Functions, a serverless environment for building and running communications applications via the Twilio Platform. With Live Call Routing, VictorOps users now have the ability to dynamically connect inbound support calls with the right response teams in real time.
Twilio Functions provides a serverless environment for developers to build and run Twilio applications so they no longer need to navigate the complexity of setting up, configuring, managing, and scaling web infrastructure to get to production faster. This service saves weeks of development time and expenses, while enabling teams to deploy new features with minimal infrastructure, cost, and support. The program eliminates much of the friction that product development teams face when building new products.
“VictorOps has been waiting for Twilio Functions to launch, and we’re thrilled to debut Live Call Routing as part of this program,” says Joni Klippert, VP of Product at VictorOps. “This implementation provides the most flexible and customizable version of Live Call Routing in the market. Leveraging Twilio Functions allowed us to very quickly bring a new feature to market, with limited developer time and at the lowest cost possible to our customers.”
To take part, developers provide Twilio with Node.js code for handling their communication events, such as an incoming phone call, and Twilio executes this code on their behalf, ensuring a seamless communications experience.
“The developers and businesses building cloud communications apps should be focusing on the customer experience, not managing servers,” said Patrick Malatack, Twilio VP of Product. “We designed Twilio Functions to handle all the necessary compute resources a developer needs in order to focus on innovating, iterating, and shipping new applications faster than ever before.”
VictorOps now provides Live Call Routing to customers more flexibly and at a fraction of the cost of other Live Call Routing solutions on the market. To get access to the feature, VictorOps customers sign up for a Twilio account, purchase a phone number, fill out the configuration steps in the VictorOps Function template, and click ‘Create.’ The feature supports several configuration options, including basic call routing, phone tree routing, and live call or voicemail routing.
Twilio Functions is now available as a public beta. Live Call Routing is now available to all VictorOps customers.
Industry News
Red Hat announced updates to Red Hat Trusted Software Supply Chain.
Tricentis announced the latest update to the company’s AI offerings with the launch of Tricentis Copilot, a suite of solutions leveraging generative AI to enhance productivity throughout the entire testing lifecycle.
CIQ launched fully supported, upstream stable kernels for Rocky Linux via the CIQ Enterprise Linux Platform, providing enhanced performance, hardware compatibility and security.
Redgate launched an enterprise version of its database monitoring tool, providing a range of new features to address the challenges of scale and complexity faced by larger organizations.
Snyk announced the expansion of its current partnership with Google Cloud to advance secure code generated by Google Cloud’s generative-AI-powered collaborator service, Gemini Code Assist.
Kong announced the commercial availability of Kong Konnect Dedicated Cloud Gateways on Amazon Web Services (AWS).
Pegasystems announced the general availability of Pega Infinity ’24.1™.
Sylabs announces the launch of a new certification focusing on the Singularity container platform.
OpenText™ announced Cloud Editions (CE) 24.2, including OpenText DevOps Cloud and OpenText™ DevOps Aviator.
Postman announced its acquisition of Orbit, the community growth platform for developer companies.
Check Point® Software Technologies Ltd. announced new email security features that enhance its Check Point Harmony Email & Collaboration portfolio: Patented unified quarantine, DMARC monitoring, archiving, and Smart Banners.
Automation Anywhere announced an expanded partnership with Google Cloud to leverage the combined power of generative AI and its own specialized, generative AI automation models to give companies a powerful solution to optimize and transform their business.
Jetic announced the release of Jetlets, a low-code and no-code block template, that allows users to easily build any technically advanced integration use case, typically not covered by alternative integration platforms.
Progress announced new powerful capabilities and enhancements in the latest release of Progress® Sitefinity®.