PagerDuty Delivers Enhanced ChatOps Incident Management Workflows with New Slack Integration
June 21, 2016

PagerDuty announced a new integration for Slack that helps customers shorten incident management lifecycles and reduce the impact of unplanned downtime.

With the certified, bi-directional Slack integration, PagerDuty delivers new incident management workflows that enable customers to collaborate with one another and trigger, view, acknowledge and resolve PagerDuty incidents faster than ever before, directly in a Slack channel. Orchestrating the ideal response to business-impacting incidents is now easier with ChatOps incident management.

The PagerDuty Slack integration introduces a seamless workflow and enables customers to:

- See and act upon PagerDuty incidents and updates within Slack with no switching between platforms, creating a smooth incident management workflow.

- Receive sufficient incident information for ITOps and DevOps teams to acknowledge or resolve incidents directly in Slack.

- Keep teams updated on the status of incidents, while minimizing alert noise within the Slack channel or with workflows to an external ITSM solution.

- Generate a rich incident history for post-mortems and learning.

“With chat tools and chatbots being adopted by ITOps and DevOps teams to better manage day-to-day operations, we are pleased to introduce the new PagerDuty and Slack integration,” said Tim Armandpour, SVP of Product Development, PagerDuty. “Better collaboration means faster incident resolution and faster incident resolution means avoiding business-disrupting events. The PagerDuty and Slack integration is another way to increase operational agility and IT efficiency.”

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