Carol Rhiza, Customer Service Consultant at Merlin, has joined the BIZDEVOPS Blog on DEVOPSdigest.
Rhiza is passionate about customer experience, customer relations management, and social media. She likes scouring the web for interesting stories about customer service and blogs them at Merlin.
Founded in 1991, Merlin is an expert in the delivery of high quality, personalized IT and Customer Support Solutions to blue chip companies around the world. Delivered to the highest standards and using ITIL best practices, Merlin's Professional Services team creates customized solutions according to clients' exact business requirements.
Offering a global IT and customer support organization with operational centers around the world, and site support across Europe, Asia, North America, and, soon, Latin America, Merlin has some 500 staff supporting over 2 million end users and consumers in over 120 countries.