BugReplay Launches "Feedback by BugReplay"
August 22, 2017

BugReplay announced the availability of “Feedback by BugReplay,” an easy-to-use bug reporting tool that enables users to quickly and accurately submit detailed bug reports about website problems to customer support teams.

Downloadable as a Google Chrome extension, Feedback creates a synchronized screen recording of a website user’s actions, network traffic, JavaScript logs and other key environmental data, reducing the time to complete the task of bug reporting of up to an hour or more to less than a minute.

With Feedback, all users have to do is click on the BugReplay button on their browser, click “record” and then retrace their steps that led to the problem, click on the “record” button again to stop recording, and then click “save” to finish. By recording multiple streams of information and then playing them back simultaneously in an integrated video player, Feedback reproduces in a video clip what tech support would see if they had encountered the problem first-hand.

Tech support staff automatically receive the Feedback video bug report, which captures environmental data about a bug reporter’s browser, operating system, locale, date and time of the report, time zone, system memory and other information. All headers and cookies are saved and displayed alongside the request, so customer support professionals no longer have to ask basic questions like, “Are your cookies enabled?” Screenshot sessions allow users to take unlimited screenshots in one session and edit them with the built-in image editor.

“Feedback by BugReplay is intended for anyone who has a vested interest in a website functioning properly,” said Sam Kaufman, co-founder and CTO of BugReplay. “If you’re dependent on a website for your business and it stops working properly, you need to report the problem to your tech support. By using our Feedback browser extension, reporting a problem will take a lot less time than other methods and your bug report will capture all the information customer support needs to fix the problem quickly.”

“Reporting bugs and replicating the problem for customer support is a very tedious and difficult process, especially when the web user and customer support professional are not sitting right next to each other,” added Kaufman. “People rely on a mix of tools such as screenshots, screen recordings and detailed notes to report bugs, but these are time consuming and offer an incomplete picture at best. Feedback by BugReplay takes these frustrations out of reporting, requires no technical knowledge by the website user and allows tech support to see exactly what went wrong so they can figure out how to fix it quickly.”

Feedback integrates with JIRA, GitHub & Slack and offers custom email integration that will send an email to any address after a report is created. It also integrates with Zendesk so users can attach videos to their support tickets. Users can also share their reports with anyone by creating a shareable URL. The Feedback dashboard lists all reports made so users can easily review reports submitted by anyone within an organization.

Share this

Industry News

May 05, 2021

Splunk announced the new Splunk Observability Cloud, the full-stack, analytics-powered and enterprise-grade Observability solution.

May 05, 2021

Amazon Web Services announced the general availability of Amazon DevOps Guru, a fully managed operations service that uses machine learning to make it easier for developers to improve application availability by automatically detecting operational issues and recommending specific actions for remediation.

May 05, 2021

SmartBear has added API testing support for the popular, open source event streaming platform, Apache Kafka.

May 05, 2021

Red Hat unveiled its Developer Sandbox for Red Hat OpenShift, an OpenShift-based development environment designed to enable organizations to accelerate the path from code to production for Kubernetes-based applications.

May 05, 2021

DevOps Institute announced the lineup for SKILup Days in the second quarter of 2021.

May 05, 2021

Idera announced the acquisition of Xblend Software.

May 04, 2021

ThoughtSpot announced the launch of ThoughtSpot Everywhere.

May 04, 2021

Perforce Software announced the availability of virtual devices (Android emulators and iOS simulators) as part of the comprehensive device lab within Perfecto’s Intelligent Test Automation platform.

May 04, 2021

LogiGear announced the newest release of its flagship TestArchitect™ Enterprise product, TestArchitect Enterprise 9.0.

May 04, 2021

Rafay Systems announced new enhancements to its flagship Kubernetes Management Cloud (KMC).

May 04, 2021

Opsera announced $15 million in Series A funding led by Felicis Ventures.

May 03, 2021

Red Hat announced the general availability of OpenShift GitOps and OpenShift Pipelines, new features of Red Hat OpenShift.

May 03, 2021

Rackspace Technology made a strategic investment in Platform9 and launched Rackspace Managed Platform for Kubernetes (MPK).

May 03, 2021

Imperva announced it has entered into an agreement to acquire CloudVector.

May 03, 2021

JFrogwill be expanding its presence in the Asia-Pacific (APAC) region, specifically in the People’s Republic of China.