BugReplay Launches "Feedback by BugReplay"
August 22, 2017

BugReplay announced the availability of “Feedback by BugReplay,” an easy-to-use bug reporting tool that enables users to quickly and accurately submit detailed bug reports about website problems to customer support teams.

Downloadable as a Google Chrome extension, Feedback creates a synchronized screen recording of a website user’s actions, network traffic, JavaScript logs and other key environmental data, reducing the time to complete the task of bug reporting of up to an hour or more to less than a minute.

With Feedback, all users have to do is click on the BugReplay button on their browser, click “record” and then retrace their steps that led to the problem, click on the “record” button again to stop recording, and then click “save” to finish. By recording multiple streams of information and then playing them back simultaneously in an integrated video player, Feedback reproduces in a video clip what tech support would see if they had encountered the problem first-hand.

Tech support staff automatically receive the Feedback video bug report, which captures environmental data about a bug reporter’s browser, operating system, locale, date and time of the report, time zone, system memory and other information. All headers and cookies are saved and displayed alongside the request, so customer support professionals no longer have to ask basic questions like, “Are your cookies enabled?” Screenshot sessions allow users to take unlimited screenshots in one session and edit them with the built-in image editor.

“Feedback by BugReplay is intended for anyone who has a vested interest in a website functioning properly,” said Sam Kaufman, co-founder and CTO of BugReplay. “If you’re dependent on a website for your business and it stops working properly, you need to report the problem to your tech support. By using our Feedback browser extension, reporting a problem will take a lot less time than other methods and your bug report will capture all the information customer support needs to fix the problem quickly.”

“Reporting bugs and replicating the problem for customer support is a very tedious and difficult process, especially when the web user and customer support professional are not sitting right next to each other,” added Kaufman. “People rely on a mix of tools such as screenshots, screen recordings and detailed notes to report bugs, but these are time consuming and offer an incomplete picture at best. Feedback by BugReplay takes these frustrations out of reporting, requires no technical knowledge by the website user and allows tech support to see exactly what went wrong so they can figure out how to fix it quickly.”

Feedback integrates with JIRA, GitHub & Slack and offers custom email integration that will send an email to any address after a report is created. It also integrates with Zendesk so users can attach videos to their support tickets. Users can also share their reports with anyone by creating a shareable URL. The Feedback dashboard lists all reports made so users can easily review reports submitted by anyone within an organization.

Share this

Industry News

October 10, 2019

CloudBees launched a new partner program that expands ISV partners’ ability to align with CloudBees offerings and the global Jenkins community.

October 08, 2019

Nureva announced a key update to the Jira Software integration with Span Workspace, Nureva’s cloud-based digital canvas for visual planning and collaboration.

October 08, 2019

Fugue announced support for Open Policy Agent (OPA), an open source general-purpose policy engine and language for cloud infrastructure.

October 03, 2019

Redgate announced the launch of SQL Compare v14, the latest version of its industry standard tool for quickly and accurately comparing and deploying SQL Server databases.

October 03, 2019

Harness announced the release of Continuous Insights, a new capability of its CD platform that enables organizations to see clearly into software delivery performance across their engineering and development teams without needing to manually collect, correlate, and report metrics that might take days or weeks.

October 03, 2019

OutSystems and Workato announced a partnership aimed at allowing organizations to rapidly realize innovation, time to value, productivity, and mission-critical objectives through readily available application connectors.

October 02, 2019

Kong announced an acquisition and several new products.

October 02, 2019

Contrast Security announced the availability of .NET Core support on Contrast Community Edition (CE).

October 02, 2019

Checkmarx earned Amazon Web Services (AWS) Security Competency status for its Software Security Platform.

October 01, 2019

Parasoft announced the release of its newest product, Parasoft Selenic, a UI testing solution that makes Selenium smarter, to help organizations find real bugs faster.

October 01, 2019

Micro Focus announced the general availability of Deployment Automation 6.3, offering new deployment improvements for its Release Orchestration solution set.

October 01, 2019

Compuware announced enhancements to Topaz for Total Test and a partnership with OpenLegacy to help large enterprises speed mainframe software development and delivery while improving quality.

September 30, 2019

Deque Systems announced Axe Pro, a key addition to Axe, the web accessibility testing browser extension.

September 30, 2019

NIIT Technologies and mabl, Inc announced a partnership to deliver AI-driven automated solution for faster, economical and better application testing services.

September 30, 2019

Rockset announced the capability to analyze raw events from Apache Kafka in real time.