BigPanda and ServiceNow Automate Noise Suppression for IT Alerts with Integration Update
May 24, 2016

BigPanda launched an updated integration with ServiceNow.

BigPanda automatically reduces alert noise by up to 99 percent, enabling Ops teams to detect and resolve critical problems faster – resulting in an average of 86 percent lower mean time to resolution (MTTR). The updated version of BigPanda for ServiceNow is now available in the ServiceNow Store as a free download.

More than 60 percent of incidents are caused by unplanned changes to infrastructure or code, according to the IT Process Institute. The quickest way to detect changes before they become incidents or problems is to continuously monitor infrastructure alerts. BigPanda’s 2016 State of Monitoring Report revealed that most organizations receive thousands of alerts every day from an average of six different monitoring tools. As application architectures get more complex and the velocity of code and infrastructure changes increases, so does the volume of alerts.

“As businesses become more dependent on technology, it’s more important than ever to be aware of infrastructure issues when resolving incidents,” said Assaf Resnick, CEO of BigPanda. “BigPanda and ServiceNow have teamed up to help Ops teams solve the noisy alert problem and detect problems faster by adding insights from applications, clouds and networks to ServiceNow incidents, problems and changes with a new solution that can be deployed in minutes.”

Now IT organizations can use intelligent alert management to eliminate the noise, isolate the root cause of issues and minimize downtime with data science from BigPanda combined with service and operations management from ServiceNow.

The BigPanda integration with ServiceNow enables incident and problem owners to understand what actually caused every issue by:

- Seeing all related alerts on a visual timeline by source and status

- Understanding which CIs and services are impacted

- Viewing real-time updates as monitoring alerts change states, resolve and re-open

- Automatically grouping similar alerts based on common attributes like host, check, cluster or data center

The updated BigPanda for ServiceNow application delivers pre-configured support for incident creation and synchronization, support for auto-updates to incidents created by BigPanda when alerts are updated and direct links within incidents to BigPanda incident summaries, details and timelines.

BigPanda’s updated application is ServiceNow Certified and is now available in the ServiceNow Store as a free download. The new integration is supported in Fuji and beyond.

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