Application Success, Business Success and the Rise of DevOps
July 10, 2012

Pamela Roussos
AppFirst

Let’s spend a moment remembering the IT department of old: it looked after applications running in production and supported the rest of the organization such as sales, customer support, marketing, finance, so the business could thrive and interact positively with the customer.

Now fast-forward to today’s ‘new world’ IT department: the customers are interacting directly with applications and services that are supported by IT and DevOps. The ‘old world’ IT is no more. Businesses today are so dependent on applications that DevOps is now highly visible as it sits at the nexus between customers and business. Heavy burden? You bet, but also a tremendous opportunity to elevate the DevOps role and the entire IT department within the business.

With competing products and services just a click away, today’s successful businesses are beyond customer focused – they are customer obsessed. Today, a business’s applications and online services are the business. Do you think your customers perceive a difference? They don’t. They just know that if an application is failing – if they can’t complete a transaction or are suffering a long wait time - then your ‘business’ is failing.

This puts DevOps in the critical position being responsible for all of those apps and online services that shape a customer’s experience. I’ll go a step further and say DevOps and IT executives are now critical to aligning IT and business goals.

IT and business alignment is nearly impossible to achieve as long as business data and IT data sit in separate ‘silos’ with disjointed views.

We all know the information ‘silos’ and what they lead to: finger pointing, miscommunication, and fragmented and disparate views of how to drive the business forward. Technology executives are in a most powerful position to drive this customer obsession because of their unique visibility into business metrics and what is happening at the business service level – What services are customers consuming? When? How?

What is needed are solutions that deliver a single view of business and systems metrics that are needed to attain true business-IT alignment based on having a single repository. You can view critical systems data through the lens of business performance – in real time – and see data presented in the context of your business so you can identify risks to your business immediately, and know whether or not IT issues are a contributing factor. You can also identify and proactively solve IT problems before they impact the bottom line.

This is the first of a four-blog series. In the next blog I’ll discuss in more detail the importance of data visibility throughout your organization.

Pamela Roussos is CMO of AppFirst.

Share this

Industry News

October 17, 2019

Acquia announced the availability of its new Developer Studio, a suite of tools designed to improve the productivity of Drupal developers.

October 17, 2019

Talend announced Talend Cloud is now available on Microsoft Azure, offering a secure and scalable Integration Platform-as-a-Service for collecting, transforming and cleaning data.

With embedded data quality and native integration performance, Talend Cloud on Microsoft Azure delivers the trusted data companies need to make real-time business decisions, accelerate advanced analytics, and meet regulatory compliance requirements.

October 17, 2019

Cognizant entered into an agreement to acquire Contino, a privately-held technology consulting firm.

October 16, 2019

Red Hat announced Red Hat OpenShift 4.2, the latest version of Red Hat’s enterprise Kubernetes platform designed to deliver a more powerful developer experience.

October 16, 2019

Gluware announced Gluware Automation v3.6, which extends the platform API capabilities including integrations with the Mist and Ansible platforms and introduces lifecycle management and infrastructure integration enhancements.

October 16, 2019

XebiaLabs announced that Wipro has renewed and extended its partnership with XebiaLabs as their Strategic Enterprise DevOps Partner across the globe.

October 15, 2019

Puppet announced enhancements to its current product portfolio and the public beta of a new project focused on providing a simplified continuous deployment workflow.

October 15, 2019

DBmaestro expanded its database automation platform to enable CI/CD and release automation for MySQL, MariaDB and Amazon RDS with DBmaestro DevOps Platform v2019.4.

October 15, 2019

Radware announced the launch of Radware Kubernetes Web Application Firewall (WAF), a comprehensive and highly scalable application security solution for Kubernetes-based environments.

October 10, 2019

CloudBees launched a new partner program that expands ISV partners’ ability to align with CloudBees offerings and the global Jenkins community.

October 08, 2019

Nureva announced a key update to the Jira Software integration with Span Workspace, Nureva’s cloud-based digital canvas for visual planning and collaboration.

October 08, 2019

Fugue announced support for Open Policy Agent (OPA), an open source general-purpose policy engine and language for cloud infrastructure.

October 03, 2019

Redgate announced the launch of SQL Compare v14, the latest version of its industry standard tool for quickly and accurately comparing and deploying SQL Server databases.

October 03, 2019

Harness announced the release of Continuous Insights, a new capability of its CD platform that enables organizations to see clearly into software delivery performance across their engineering and development teams without needing to manually collect, correlate, and report metrics that might take days or weeks.

October 03, 2019

OutSystems and Workato announced a partnership aimed at allowing organizations to rapidly realize innovation, time to value, productivity, and mission-critical objectives through readily available application connectors.