BugReplay Launches "Feedback by BugReplay"
August 22, 2017

BugReplay announced the availability of “Feedback by BugReplay,” an easy-to-use bug reporting tool that enables users to quickly and accurately submit detailed bug reports about website problems to customer support teams.

Downloadable as a Google Chrome extension, Feedback creates a synchronized screen recording of a website user’s actions, network traffic, JavaScript logs and other key environmental data, reducing the time to complete the task of bug reporting of up to an hour or more to less than a minute.

With Feedback, all users have to do is click on the BugReplay button on their browser, click “record” and then retrace their steps that led to the problem, click on the “record” button again to stop recording, and then click “save” to finish. By recording multiple streams of information and then playing them back simultaneously in an integrated video player, Feedback reproduces in a video clip what tech support would see if they had encountered the problem first-hand.

Tech support staff automatically receive the Feedback video bug report, which captures environmental data about a bug reporter’s browser, operating system, locale, date and time of the report, time zone, system memory and other information. All headers and cookies are saved and displayed alongside the request, so customer support professionals no longer have to ask basic questions like, “Are your cookies enabled?” Screenshot sessions allow users to take unlimited screenshots in one session and edit them with the built-in image editor.

“Feedback by BugReplay is intended for anyone who has a vested interest in a website functioning properly,” said Sam Kaufman, co-founder and CTO of BugReplay. “If you’re dependent on a website for your business and it stops working properly, you need to report the problem to your tech support. By using our Feedback browser extension, reporting a problem will take a lot less time than other methods and your bug report will capture all the information customer support needs to fix the problem quickly.”

“Reporting bugs and replicating the problem for customer support is a very tedious and difficult process, especially when the web user and customer support professional are not sitting right next to each other,” added Kaufman. “People rely on a mix of tools such as screenshots, screen recordings and detailed notes to report bugs, but these are time consuming and offer an incomplete picture at best. Feedback by BugReplay takes these frustrations out of reporting, requires no technical knowledge by the website user and allows tech support to see exactly what went wrong so they can figure out how to fix it quickly.”

Feedback integrates with JIRA, GitHub & Slack and offers custom email integration that will send an email to any address after a report is created. It also integrates with Zendesk so users can attach videos to their support tickets. Users can also share their reports with anyone by creating a shareable URL. The Feedback dashboard lists all reports made so users can easily review reports submitted by anyone within an organization.

The Latest

September 18, 2018

To celebrate IT Professionals Day 2018 (this year on September 18), the SolarWinds IT Pro Day 2018: A World Powered by Tech Pros survey explores a "Tech PROactive" world where technology professionals have the time, resources, and ability to use their technology prowess to do absolutely anything ...

September 17, 2018

The role of DevOps in capitalizing on the benefits of hybrid cloud has become increasingly important, with developers and IT operations now working together closer than ever to continuously plan, develop, deliver, integrate, test, and deploy new applications and services in the hybrid cloud ...

September 13, 2018

"Our research provides compelling evidence that smart investments in technology, process, and culture drive profit, quality, and customer outcomes that are important for organizations to stay competitive and relevant -- both today and as we look to the future," said Dr. Nicole Forsgren, co-founder and CEO of DevOps Research and Assessment (DORA), referring to the organization's latest report Accelerate: State of DevOps 2018: Strategies for a New Economy ...

September 12, 2018

This next blog examines the security component of step four of the Twelve-Factor methodology — backing services. Here follows some actionable advice from the WhiteHat Security Addendum Checklist, which developers and ops engineers can follow during the SaaS build and operations stages ...

September 10, 2018

When thinking about security automation, a common concern from security teams is that they don't have the coding capabilities needed to create, implement, and maintain it. So, what are teams to do when internal resources are tight and there isn't budget to hire an outside consultant or "unicorn?" ...

September 06, 2018

In evaluating 316 million incidents, it is clear that attacks against the application are growing in volume and sophistication, and as such, continue to be a major threat to business, according to Security Report for Web Applications (Q2 2018) from tCell ...

September 04, 2018

There's a welcome insight in the 2018 Accelerate State of DevOps Report from DORA, because for the first time it calls out database development as a key technical practice which can drive high performance in DevOps ...

August 29, 2018

While everyone is convinced about the benefits of containers, to really know if you're making progress, you need to measure container performance using KPIs.These KPIs should shed light on how a DevOps team is faring in terms of important parameters like speed, quality, availability, and efficiency. Let's look at the specific KPIs to track for each of these broad categories ...

August 27, 2018

Protego Labs recently discovered that 98 percent of functions in serverless applications are at risk, with 16 percent considered "serious" ...

August 23, 2018

After another record year of breaches, The 2018 DevSecOps Community Survey found that 3 in 10 respondents suspected or verified breaches stemming from vulnerabilities in open source components — a 55% increase over 2017, and 121% increase since 2014 ...

Share this